Support and Updates

Update Process Relocation

We have recently moved our webserver that handles the program updates for the EPA Certification 2 Review. For those using Version (version number accessed via Help>Product Version), you may obtain the latest update patch here, which will connect your software to the new webserver location. This will update your program to Version, and all future updates will be handled from within your software via Help> Check for Update.

Autorun on Windows PCs

The Section 608 EPA Certification Review is an autorun CD ROM, meaning that it should start when inserted in your PC's CD ROM drive. If your PC is not set up to autorun, you can download instructions here on how to launch the CD from the Windows start menu.

Serial Number Entry - Version 2

The serial number required for installation of Version 2 is either on the back of the box (if you purchased the physical disc), or in the confirmation e-mail for downloadable software purchases. When prompted to enter the serial, it must be entered in ALL CAPS as shown in the serial number. If you do not use CAPS, the serial number will be rejected by the installer.

Keep the feedback coming.... we appreciate it and it we will continue to expand the series to further exceed the expectations of HVAC technical professionals and students.


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